USAA Federal Savings Bank – Consumer Complaint – May 4, 2013

Consumer Statement:

I don’t feel I was Scammed but I have had another Bank member use my account number to set up unauthorized debit for his electric bill. I am guilty of not seeing the debits coming monthly for a year in total of $2300.00 but in my defence had to plan 2 funerals which left my nephews orphans and did not have all the time necessary to look after my accounts and banking. I inquired with my bank and have found out it is another member and to call the electrical company. I did call but the electrical company is telling me that the bank has to call because I don’t have the account information.

Consumer Action Taken:

I have emailed daily and have sent all of my bank statements with the amounts debited from my account. I have called the Electric Company and they have told me my bank USAA has to call and my bank says to call Electric Company. It is two USAA members so I don’t feel it is fraud just a simple mistake but my bank is not helping or giving me information.

Date This Problem Happened: February 28, 2012

State You Live in: Ontario

Race/Ethnicity: White

Age Range: 51-65

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Total Amount of Fee Paid: $2,300

Company Name: USAA Federal Savings Bank

Company Address:

Company Telephone Number:

Website of Company:

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