I hired Elite Legal Group in January 2012 after receiving information in the mail from them. My condo was “under water” and I wanted to get some sort of re-finance or lower payments worked out (new HARP program started) with Seterus. First contact was Denise Williams then turned over Tim Depies (Compliance officer) to send the retainer. I was involved with Derek Reyes for a few months and come to find out he was getting little to nothing from Elite for his service but he seemed like a decent man trying to get something done. I sensed from Tim and Derek almost some sort of shame being involved with Elite Legal Group when I was getting no results for months.
I provided everything timely from beginning to end. Then in June I received a call that my case then was being handled by Frank Amezcua . I contacted him every few weeks to get the status and kept him in the loop with all my monthly expenses including my assistance with my Mother who has Alzheimer’s. It seemed like he only called Seterus when I hounded him. He was pleasant enough but there always seemed to be suggest it takes time. He also implied, Maybe send your payments in late but I knew that if I did this I couldn’t get the HARP assistance. I stayed the course paying on my time even though I was struggling.
I then advised Frank and Elite Legal that I was having them removed from my account/case and expected some sort of refund/reimbursement.
This company seems to always move it’s offices and I believe it is owned or operated by Arturo Torres. They have no website that I can find any longer but you will see a lot of complaints popping up when you Google them
Consumer Action Taken:
I contacted Frank Amezcua that he was unable to resolve my issue as promised in March and that I expected some sort of refund. I was being reasonable and know there was some effort put into the case but they did not get the results they promised. I should get at least half of the $3995.00 that was paid on January 9, 2013.
Frank’s reply to me was that Management has to make that decision. His title is Branch Manager so what was he telling me?
I have copied his email here:
I am sorry I was unable to obtain a better response from your lender , as we discussed , keeping current did not help our cause. I am happy to hear that you found help in the form of a refinance.
I have forwarded your request to management as I have no control over any disbursement of funds or any decisions of that nature.
They will review your file and contact you .
Best regards and congratulations on your re-fi
Date This Problem Happened: January 9, 2012
State You Live in: Florida
Age Range: 36-50
Total Amount of Fee Paid: $3,995
Company Name: Elite Legal Group
15886 Imperial Highway
La Mirada, CA 90638
Company Telephone Number: 866-838-4966
Website of Company: EliteLegalGroup.com
Consumer Supplied Documentation:
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