Ask The Get Out of Debt Experts Debt Settlement

My Debt Relief Company Vanished and I Want My Escrow Money Back. – Julie

Written by Steve Rhode

“Dear Steve,

I cannot get in touch with my debt relief company. I have 1900.00 built up in my escrow with my debt relief co. I have tried to get in touch with them, for status updates, with no response.

The numbers are disconnected and I get no response when I mailed a letter to the address. should I stop payment on my auto draft for this company? i’m scared what will happen to the unsettled debt? I’ve been in this program 3 years.


Dear Julie,

Where did my debt relief company go?

Where did my debt relief company go?

It’s never a good sign when the debt relief company goes silent and missing. It would not be the first time this has happened and it won’t be the last.

If your money was being escrowed by a third-party company, you should contact them and ask for an update on your debt relief company. At the very least you should ask for a refund of the money the third-party escrow company is holding on your behalf.

Don’t be surprised if a bunch of fees and administrative costs have already been deducted from your deposits. It’s a trick some companies pull to take additional money out of the savings.

I wish you had told me what company it was so I could have researched their status further. Maybe you can share it with me in the comments. I’d need the company name, telephone number, address, and website.

I think it is safe to assume the company intentionally vanished. Certainly the odds would support that hypothesis.

In that case you are actually left with two issues. The first is trying to get your money back. The second is you still have to deal with your debt situation.

I’d suggest you first read this, this, and this. They will give you a great overview of what we need to deal with to get you moving in the right direction.

Then read my guide 8 Easy Steps to Eliminate Your Debt Checklist and use the free How to Get Out of Debt Calculator to review your options.

Once you’ve identified a company you want to work with, then follow my step-by-step guide on what you should look for and expect from a good debt relief company.

Please post your responses and follow-up messages to me on this in the comments section below.


You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.

About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.


  • Dear Julie,

    I am sorry to hear about your predicament. I have been in that situation before about 3 years ago. I was working with a debt relief co. called Allegro Law. The company was sued by the Attorney General for malpractices and all the company assets were frozen. The owner of the firm ended up filing for bankruptcy, and the worst thing was that I had paid into the escrow account about $400 dollars per month for 15 months. I was devastated and completely at a loss. I reached to Steve with a message, and understood this was not the end of the life. I want you to understand the same.

    I ended up contacting my credit card companies, most of the cards were with third parties, and setting up a payment plans with all the credit card companies with lower balance (less than $1500, each). It took me about 6 months to pay those off, and most of the creditors were willing to settle for less than the balance. Luckily I had only one card with a balance of over $5000, and I contacted them the last and paid them off over a period of 15 months. I have been debt free since 2010 (except for auto payments) and my credit score is starting to look better.

    I did get a form in mail regarding filing for getting my back from Allegro as part of the public lawsuit, but I never followed it up, mostly because I was completely confused about the situation.

    Good luck,

  • steve—- this is Julie , I wrote in about my debt relief co vanishing. the name of the company is credit and law banking group. I don’t have their number with me. but the number that I did have was disconnected, so was the email. I have left 2 messages on my client website with no response. I don’t know how else to get in touch with them. I even wrote a letter to the address in Boca Raton. I had to file bankruptcy years ago, due to bills piling up as I am a single mom with no child support. could I file a bankruptcy again? I do not want to do that again it was to embarrassing.

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