Consumer Statement:
Pacific Debt inc, took appoximately 3000.00 from me promised they could help with a credit card debt i had, they never did accomplish this for me, i asked for my money back they set up in an account with Crossroads financial technologies, they kept all the money i was supposed to have access to this account which i never did
Consumer Action Taken:
I asked for a refund of some of my money they said they get to keep it.
Date This Problem Happened: May 18, 2012
State You Live in: Michigan
Race/Ethnicity: White
Age Range: 51-65
Total Amount of Fee Paid: $3,000
Company Name: Pacific Debt
Company Address:
715 J St.
Suite 202
San Diego, CA 92101
Company Telephone Number: 877-722-3328
Website of Company: pacificdebt.com
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
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If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose
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Dir Sir,
Please contact our offices so that we may address your situation further. Based on the information provided I am unable to pinpoint your account so it is difficult to address the specifics of your complaint. You may contact me direct at 1-877-722-3328 x240 so that I may help you address this matter.
Please be advised that Pacific Debt complies with all aspects of the FTC’s Telemarketing Sales Rule and thus collects no fees prior to achieving a settlement. In addition, any funds remaining in your escrow account are returned upon program completion or termination. Any money paid into your program goes towards a settlement, an earned fee or is returned to you.
With regards to your escrow account, Crossroads should have mailed you a welcome letter containing your user name and password for 24 hour a day access to your account. If for some reason you never received this information, you have the ability to contact their client support line and they will provide you the necessary information over the the telephone.
Lastly, I would like to point out that Pacific Debt does pride itself on its commitment to its clients, you can read testimonials of satisfied customers here:
https://getoutofdebt.org//29628/pacific-debt-rescues-consumer-thank-you
http://www.pacificdebt.com/testimonials/
Regards,
Sierra Izzard
Director of Operations