Consumer Assistance Project – Consumer Complaint – September 9, 2013

Consumer Statement:

Before applying for the Public Service Loan Forgiveness Program, I did a google search for speaking to an advisor for student loan programs. I pulled up Consumer Assistance Project. Website: www.consumerassistanceproject.org

For a “donation” they would apply for hundreds of public and private programs to help eliminate debt and because I am a teacher, it was to be very successful. I pay them $250 down payment, then 24 payments of $227.00. In the meantime, my loans would be reviewed by dozens of programs and I would receive statements from my loan provider, ACS showing the debt cancellation. They took my debit card and then recorded my permission to charge and general speel. Before doing this. I googled scams from this company and did not find anything. Please tell me if I need to place a stop payment on the check draft.

Consumer Action Taken:

I just did this an hour ago. I am sure this is too good to be true. I just need to know if I should cancel this or if this particular company actually can find programs that assist. Is that possible? I have been carrying this debt around for 15 years and am desperate to get rid of it. As a single mother who lost one son 7 years ago, I have not had a chance to get on top of this growing debt.

Date This Problem Happened: September 7, 2013

State You Live in: Florida

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $250

Company Name: Consumer Assistance Project

Company Address:

Company Telephone Number: 888-348-0101

Website of Company: ConsumerAssistanceProject.org

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This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
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4 thoughts on “Consumer Assistance Project – Consumer Complaint – September 9, 2013”

  1. Having doubts myself I’ve dug a little deeper in finding the address of the company and found out their address is 1401 N University Drive (in the Bank of America building) Coral Springs, FL. So, at least I KNOW where their physically located which made me feel a bit at ease since I myself live in the south Florida area.

    I called and spoke with a nice representative and he was honest and upfront with me on the “donation cost” and what to expect. And what was told to me is that they do offer a 100% refund. When asked if this is something I can do on my own they were kind of saying yes but also saying no (if that makes sense). I was told that process is tedious and they would do all the leg work for me – which would be great because I don’t have the time to file for so many forgiveness programs to cancel or reduce my student loans.

    So, I’ll give them a try this week and see how it goes and post an update.

    • It has been 23 days since you posted about this company. I myself am interested in this program, but do not want to pay $5,000 on top of what I already owe. It seems to me I would be better off paying extra on my student loans to get ahead and it should not be a debit that I carry for a life time.

      • I have seen their contracts. In my opinion there are some red flags. First off, why are they calling their fee a donation?

        Also it appears that they are mainly promising to find federal programs that you may qualify for to reduce your federal student loans. Well you can easily do that yourself by going to http://studentaid.ed.gov/repay-loans/consolidation.

        I am having a hard time understanding what they will be doing that would justify a 5,000 dollar fee, but consumers should look at the facts and decide for themselves.


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