USA Doc Prep – Consumer Complaint – July 23, 2014

Consumer Statement:

On 7-19-2014 s Saturday I found a website on Facebook advertisement to get rid of Your School Loan I clicked on the link WWW.USADOCPREP.COM and called the phone number 1-954-870-4060 The Company’s name is USA DOC PREP 5233 Coconut Creek Parkway Margate, FL 33063. INFO@USADOCPREP.COM. The person I spoke to was name Kevin. He explained to me in order for them to pull up my school loan info for Sallie Mae that they needed my Social Security Number and Date of Birth. I could not remember my student ID number so they said they could pull it up once I gave them this personal information. He told me he needed my personal answer to a question of your mother’s maiden name and I gave it to Kevin. He gave me the student pin number which was familiar and was the number I chose when I first took out my loan in 2009. After I gave him this information I asked him are you all registered with BBB as a reputable company? Because I got worried w ith him having this information. Kevin assured me that this information was strictly used to pull up my Sallie Mae Loan information so they could file all the necessary paperwork to have the Sallie Mae School loan debt removed due to me being on disability and not having any earned income. Kevin then proceeded to tell me the cost was $ 499.00 Broken into two payments of $249.50 for Aug & Sept 4th 2014. he had me sign & initial some papers online& I printed them out. so he got his copy electronically. I used my Visa Debit. After all was done I discussed this with two family members in the home and they said he should not have asked for your personal answer to your question especially not your mothers maiden name. He could use that to get access to you bank and other accounts & could possible try to apply for credit cards and school loans. etc. So I went to my bank explained what happened & I cancelled the Visa Debit Card Immediately. But Now they have al l my personal private info & could use it to commit fraud on me. So my family members & I went online did research and found that there was 7 complaints filed with the BBB that no one could get a hold of them and the number was no longer in use. And although they used the same Name they had a different address & phone number here is their old info found on BBB website: DOC PREP USA 1-954-354-3999 Address: 8461 Lake worth Road #208, Lakeworth, FL. 33467. The New one is: USADOCPREP 5233 COCONUT CREEK PARKWAY MARGATE ,FL 33063 1-954-870-4060.

Consumer Action Taken:

I went to my bank to close out my Visa Debit Card so this company could not withdrawal anything from my bank. the Payments for August & September 2014. I feel others should know about this place We Googled this place and they are located in a Mall. I Hope legal action will be taking against these people so they will not steal anyone else’s personal private information. I am concerned they are a fraudulent Scam artist. Please Pursue them. Thank You.

Date This Problem Happened: July 19, 2014

State You Live in: Kansas

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: USA Doc Prep

Company Address:


Company Telephone Number: 954-870-4060

Website of Company: usadocprep.com

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