Credence Law Group contacted me and after a brief review of my situation told me that I was eligible for a medication on my high interest mortgage. even though I clearly stated to them that I was never late with my payments. But their processor said that I will still be able to get a modification but I had to send them $3500 for processing they instructed me to sent 4 check FedEx and it would take 90 days to complete all the while they cashed all the check before the 90 and then on the 90th day I heard nothing and continued to call Liz Johnson with a status and she said it’s processing and about a month after I received a letter from my bank stating I was denied. When I call Liz J. back she said that she was in contact with the CEO of BOA and she would get back to me. so waiting for a response the end result was that they couldn’t do it. I inquired about my refund, when she told me that accounting would have to calculate what I w as entitle to. She contacted me back with $500 and I responded I would like a itemized invoice to justify $3,000 worth of service. While after that question I never received any answers and couldn’t get any one on the phone after that. I called the main Credence Law Group in Chicago and spoke to a Jennifer a couple of times and she would just forward my call to accounting or the managers number in which they never picked up. I would like the law to prosecute these people for preying on people that legitimately were looking to get help to relieve the worries of losing their homes.
Consumer Action Taken:
I called the main Credence Law Group in Chicago and spoke to a Jennifer a couple of times and she would just forward my call to accounting or to managers number in which they never picked up. I emailed the individuals from the intake person, processor, accounting manager named Mike and the main corporate office no response, at all. I would like the law to prosecute these people for preying on people that legitimately were looking to get help to relieve the worries of losing their homes.
Date This Problem Happened: January 20, 2013
State You Live in: New York
Race/Ethnicity: Hispanic or Latino
Age Range: 36-50
Total Amount of Fee Paid: $3,500
Company Name: Credence Law Group
180 N. Stetson Ave., Suite #3500
Company Telephone Number: 888-502-3121
Website of Company: credencelawgroup.com
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