Update and Response from Reven Media
I’d like to offer a hat tip and pat on the back to Reven Media for responding to the story below. It is truly uncommon for a company to be open, transparent, and offer a public comment.
Reven Media Response to the Story
We sincerely appreciate your concerns to consumers and welcome any constructive criticism.
Like you, we want to see this space succeed and be successful for the parties participating legitimately, but more importantly, see people get the help they need without being misled.
We read through your post & there were a couple items it looked like you felt we could be improving on- and we want to be the first to admit, there were definitely some things that could have been executed better on our end.
Here is our responses to those items:
The Email In Question:
We want to be clear, the email was not approved or endorsed by Reven Media and never would have been. The email in question is currently being investigated by our team and once we determine the source, we hope to get back with you on that subject. We strive to be above board in everything we do, and learning about this was very disappointing to say the least. In the end, we think we can turn this into a positive to help us really sharpen our pencils with who we work with, and what we approve being sent to our online properties from outside traffic sources. If you look at the page the email went to, you will notice a complete night & day change in ad copy. For example, that website page never uses the word “forgiveness” in it. And it provides pertinent information to the consumer like “All decisions are subject to DEO approval”, “This is a privately owned site, and is not affiliated or endorsed by any Federal agencies”, “Fees may be free directly through the DOE, there is a fee to enroll”, and so on. The point here is, we are huge advocates of being non-deceptive in anything we offer.
Mailing Address & Name Disclosure:
The reason why you see a different mailing address on our website is because we utilize segregated addresses specifically for opt outs. It helps us in not losing any opt-out requests in our standard mail we receive daily that consists of all kinds of junk email that gets thrown out. The mailbox is nearby, and we weekly check on the box for mail. We’re sure people would rather us err on the side of caution when dealing with this matter. We just don’t want to miss anyone’s mail request for opt-out. This is important to us.
In addition, we have had a massive influx of “copy cats” in the space finding out what types of website pages we are using, and then going in and copying down our content. There are actual sites online right now, that are not owned or endorsed by Reven Media, but have our phone numbers and company name in the privacy policies. This poses a huge risk for us. What if these guys are advertising deceptively? Who gets blamed? The solution recommended was to take our company name out of the actual content and replace it with the url, while still providing a legitimate mailing address, and form of contact which does exist on the pages. This protects us but still gives a subscriber an option to reach us.
And finally, to answer your question in the subject line: How Can Reven Media be Student Loan Experts? We feel that because of the knowledge learned from our partners, the research we have had to do in order to know just what it is we are marketing, plus the training and knowledge received through our membership with the Association For Student Loan Relief, we are confident in having expertise in the space.
We hope this makes sense to anyone reading and we sincerely thank Mr. Rhode for bringing this to our attention. We will strive to continually better our processes, and succeed in the space in the future.
You Can Direct Any Inquires to: firstname.lastname@example.org
Original Story Below
A kind reader sent me an email they received that said, “Fantastic News! Your Student Loan Debt-Will Now Be Forgiven! Learn more
Re: Amazing News for Those with Student Loan-Debt!
Great News! Your student-loans can now be completely FORGIVEN.
Whether you owe $10,000 or $150,000+, the new student-loan government-relief
programs are designed to totally forgive your loan-debt!
Visit here now to learn how to ERASE your student-loan-debts with the new
The landing page was just a form fill that asked people to provide information.
Even the site terms never really identify the company. – Source
The website for StudentLoanExperts.us claims the company is located at 33941 S. Bristol St. Suite D218 Santa Ana, CA 92704. – Source
That address is also used on another website for a company called American Edu Loan Help at americaneduloanhelp.com. – Source
This address comes back to a strip mall called Bristol Plazza.
However, it is possible the company got their own street address wrong on the website and is actually located at 3941 S. Bristol Street, Suite D, Santa Ana, California 92704 which is the location for Biz Support, a mailbox rental business.
The corrected address comes back to yet another student loan assistance company, Financial Eligibility Network. – Source
So where does Reven Media come into all of this? Well according to public records, the website studentloanexperts.us is owned by them.
Domain Name: STUDENTLOANEXPERTS.US
Domain ID: D46654902-US
Sponsoring Registrar: GODADDY.COM, INC.
Sponsoring Registrar IANA ID: 146
Registrar URL (registration services): whois.godaddy.com
Domain Status: clientDeleteProhibited
Domain Status: clientRenewProhibited
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Registrant ID: CR176399839
Registrant Name: Administrative Dept.
Registrant Address1: 33941 S. Bristol St.
Registrant Address2: Suite D218
Registrant City: Santa Ana
Registrant State/Province: California
Registrant Postal Code: 92704
Registrant Country: United States
Registrant Country Code: US
Registrant Phone Number: +1.9497544123
Registrant Email: email@example.com
Registrant Application Purpose: P1
Registrant Nexus Category: C11
Administrative Contact ID: CR176399841
Administrative Contact Name: Administrative Dept.
Administrative Contact Address1: 33941 S. Bristol St.
Administrative Contact Address2: Suite D218
Administrative Contact City: Santa Ana
Administrative Contact State/Province: California
Administrative Contact Postal Code: 92704
Administrative Contact Country: United States
Administrative Contact Country Code: US
Administrative Contact Phone Number: +1.9497544123
Administrative Contact Email: firstname.lastname@example.org
And the company, Reven Media, lists the exact same address.
So my advice is if anyone receives an email like the one the reader sent in, it might be prudent to figure out exactly who you are dealing with. Here are some guides that might help.
I would recommend that anyone considering using such a company should read the following free guides.
- The Ultimate Consumer Guide to Checking Out a Debt Relief Company Before You Sign On the Line
- 10 Must Do Steps to Find the Best Credit Counseling or Debt Settlement Company for You
- How to Check Out a Business or Company to Avoid Getting Scammed or Ripped Off
If you have a credit or debt question you’d like to ask just use the online form. I’m happy to help you totally for free.