Latest Posts • Latest Episodes • Free Tools

Navient Won’t Help: What It Means and What to Do

Quick Answer: When Navient won’t help with private student loan repayment options, borrowers face limited alternatives since private loans lack federal protections like income-driven repayment plans. A $22k private student loan from 2008 that’s over 180 days delinquent can be charged off, potentially leading to wage garnishment or lawsuits.

“Dear Steve,

I have a private student loan from 2008 that I haven’t been able to make the payments on since June of this year. The amount is about 22k and it was from Sallie Mae, but is now Navient.

I was under a payment plan but was not able to keep up this past few months and recently talked to a representative that is telling me my loan is on default. My online account says I am still under the repayment status but he said I was not anymore, and that my account is on a charge off status. He said he is from Navient (Sallie Mae) and not a collection agency.

Most money news tells you what happened. I tell you what to do about it.

Every weekday I read the enforcement actions, filings and fine print the outlets skip, and turn them into the one or two moves that actually improve your position — a rate worth moving for, a fee you can refuse, a deadline to beat before it costs you.

In the latest issue (Oct 6): When fear picks your debt plan

I write Your Money Actually most weekdays — actionable money information you will not find anywhere else, and the small decisions that compound. It is free, I sell nothing, and I take no money from any company I write about.

Read Your Money Actually

I have not graduated yet and still plan to go back to school, but I am scared about this situation because I hear about the garnishments and lawsuits and how little options there is for private loan repayments. This loan was given to me when I started school because I was not 24 yrs old and was not eligible for financial aid, otherwise, I would have never applied, and I would like to set up a payment plan but they are not giving me many options.

The Daily Money Brief — Free, at 10 AM

Money you may be owed, scams to dodge, and the fine print decoded — the consumer money news that affects your wallet, every weekday.

No spam. Your email stays private.

I am also confused because the representative says my account is already charged off, but I don’t see that online. I don’t know which to believe.

Ileana”

Dear Ileana,

If your loan is more than 180 days delinquent then it is quite possible it is charged off.

Debt Coach

Do you have a consumer debt question you'd like help with?

Contact Damon Day →

But your frustration over developing repayment plans you can afford with Navient, is not the current reality. Just yesterday I was talking with debt coach Damon Day and he was telling me about the fantastic success he is having getting 0.01% repayment plans for his clients with Navient.

Right now is the most encouraging time to negotiate a repayment plan you can afford with Navient. They are offering some fantastic deals if you can afford a minimum of $250 a month. Imagine, being able to repay your private student loans at no interest. I mean seriously, a 0.01% rate is effectively a zero interest rate.

The key is to negotiate with Navient and talk to them in a collaborative way to come up with a sustainable repayment plan that you can afford and they will accept.

I’ve never seen a time when Sallie Mae, through Navient, has been so flexible. But it does appear that these special terms are more available for people who are right before or at charge-off.

If you can negotiate a payment plan you can afford on your current loans, that is a much better option than letting them go. However, that being said, I’m also seeing private student loan lenders negotiating favorable settlements even after a suit. See this article for more information on that.

I think the bottom line is that you are a consumer are the least prepared to know what creditors will and won’t accept. It might make sense to enlist the help of a knowledgeable professional to help with your private student loan debts. Otherwise you are just asking Navient for the best repayment plan and how would you know if they offered it to you?

Please post your responses and follow-up messages to me on this in the comments section below.

Free Newsletter

Your Money Actually

The unfiltered debt takes I can't fit on this site — for people making good money who are still drowning in debt.

Know Your Rights: If a debt collector is contacting you, you have legal protections. See the complete list of FDCPA violations collectors commit most often. Use the free Debt Validation Letter Generator to demand proof of the debt, or check this collector’s complaint history with the Scam-O-Meter.

Dealing With Debt? Before you pay a collector, understand all your debt relief options — including ones the collector won’t tell you about. If the debt feels unmanageable, take the 2-minute bankruptcy quiz to see if the math favors a fresh start. Federal Reserve research shows filers recover faster than those who don’t file.

author avatar
Steve Rhode The Get Out of Debt Guy | Consumer Debt Expert
Consumer debt expert & investigative writer. Personal bankruptcy survivor (1990). Washington Post award-winning author. Exposing debt scams since 1994.

2 thoughts on “Navient Won’t Help: What It Means and What to Do”

  1. I have student loans from Sallie Mae, now with Navient, and I have not found them to be helpful at all. In fact, they have obstructed me from paying down my principal, claiming it’s impossible to apply payments in this way. I think I should be able to submit payments to “principal only,” as that’s in my interests. However, keeping me from doing this results in higher interest revenues for Navient, which is clearly to their benefit.

    Reply

Leave a Comment