Consumer Statement:
I contacted this company on 02/26/2015 for assistance paying for student loans because they had sent me a letter informing me that I may qualify for help paying for my loans since I had around $30000 of student debt. The representative I talked to named Nick Leon informed me that due to my income I would qualify for a consolidation, my loans would no longer be handled by Nelnet where I have been paying for them since I graduated and could be placed on hold for a year for a fee of $29.99, and a special program where my student loans would be forgiven after 20 years.
He told me that I would need to submit proof of income to them along with a signed document and that their company would contact Nelnet on my behalf to put my current loans on forbearance and that it would take up to 60 days to get a response. I paid $599 over the phone and sent in the required documentation by e-mail.
I did not hear anything form Nelnet for awhile, so I ended up setting up a forbearance on my own which I am on currently and waited to hear a response from Nelnet, the Dept of Education, or student Assist plus. The only correspondence I received was an email on 04/07/2015 saying that I had become a member and that they were about to withdraw the first payment of $29.99, which was withdrawn from my account on 04/20/2015.
Consumer Action Taken:
I called them and told them that I was dissatisfied with their services and that I haven’t heard anything from Nelnet about a forbearance. I told the representative that I wanted a refund and I wanted to cancel. The representative told me I would receive a refund within 24 hours on 4/30/2015. I still have not received any refund as of 05/04/2015.
Date This Problem Happened: February 26, 2015
State You Live in: Virginia
Race/Ethnicity:
Age Range: 21-35
Total Amount of Fee Paid: $599
Company Name: Student Assist Plus / Student Loan Education Center
Company Address:
19800 MacArthur Blvd. Ste 300
Irvine, CA 92612
Company Telephone Number: 888-456-4055
Website of Company: studentassistplus.com
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I’m actually current with Student Assist Plus for 3 years now. Athough they helped me get into a income driven repayment plan and then refinance in order to further consolidate my loans, I still have no clue why I have to continue to pay them month after month even though I’m already set up with now my third refinance of my loans. They told me I need to stay with them so my loans will be forgiven in 30years. By that time I would’ve paid them $10k so is that the balance anyways for the “forgiveness”. I’m not even employed within the industry I studied for and was never able to get employment without additional licenses and schooling. My online program was whack and it seemed everyone passed even the students who barely participated. I’m interested to hear about what you’re investigation.
Hello consumer, I’m a reporter investigating Student Loan Education Center. I would like to talk to you about what happened.