Student Loan Aid – Consumer Complaint – July 31, 2015

Consumer Statement:

Processing Services,LLC Office: (818) 208-6969
4931 Birch Street, Newport Beach, CA 92660
http://www.processingservices.org

This company is not a legitimate student loan forgiveness resource. This company is praying on uninformed post grads working in non-profits claiming they can consolidate their loans and provide them with the lowest monthly payment possible to clear their debt. Personally, this company contacted me in February and it is now July and I have been receiving non stop phone calls and text messages to contact their client assistants to complete further documentation. I reread my contract and it clearly states they are not a government agency or approved by the business bureau and that their services are voluntary.

In their disclosure statements it clearly states that if an acceptable loan plan can not be reached they have to refund your payments and since my paperwork was not approved and it took six months for notice to be given I now have six monthly payments and an enrollment fee due to be paid back that the company is denying to even entertain.

24. DISCLOSURES

(D) The loan program(s) PS will be applying for on Client’s behalf pursuant to thisAgreement is/are available for Client to apply for free of

charge on his/her own directly through the DOE and/or with Client’s student loan servicer(s). EVEN THOUGH CLIENT UNDERSTANDS THAT

HE/SHE IS FREE TO APPLY FOR THE LOAN PROGRAM(S) WITHOUT THE ASSISTANCE OF PS, CLIENT IS CHOOSING TO ENGAGE

THE SERVICES OF PS AND PAY PS’S FEES PURSUANT TO THIS AGREEMENT.

(E) Notwithstanding PS’s best efforts, Client’s student loan servicer(s) or loan holder(s) may not agree to change Client’s loan(s). PS CANNOT

GUARANTEE ANY SPECIFIC OUTCOME. IF AN ACCEPTABLE LOAN PLAN IS NOT REACHED, CLIENT MAY CANCEL THIS AGREEMENT,

AND PS WILL REFUND TO CLIENT ALL FEES PAID TO PS

Consumer Action Taken:

I have called the company several times within the past two days from all numbers in my contract, on the website, personally provided by email and text message. Half of the numbers were no longer in service. Two of the lines cycled through to the same batch of customer service agents where you can literally hear them talking to each other about you while on the phone and finally a privacy policy line that puts you on hold immediately and after 8 minutes hangs itself up.

I was hung up on by two customer service agents, one supervisor- twice, the second time after he told me helping me was a waste of his time- and one manager who assured me that my account was closed and I was no longer a client. I received an email confirmation that my account has been closed but they were also supposed to send me documentation of payment history and communication. Neither have been delivered despite several attempts to have that process initiated again.

Date This Problem Happened: July 31, 2015

State You Live in: Massachusetts

Race/Ethnicity: Asian

Age Range: 21-35

Total Amount of Fee Paid: $800

Company Name: Student Loan Aid

Company Address: 4931 Birch Street, Newport Beach, CA 92660

Company Telephone Number:

Website of Company:

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose