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TFSC Group – Consumer Complaint – November 21, 2015

By on November 21, 2015

Consumer Statement:

I was sent a letter from TFSC Group which stated I should call them to access help with student debt. Upon calling I was directed to Rene Fernandez. He stated that the program was the result of recent legislation and I was lucky to have called because of the limited slots available and the once his company moved on I would not have been able to access the program. In light of this I quickly signed up and made the arrangements for my first payment so I could be “locked in” and not lose me spot. Unfortunately the program was nothing more than the standard IBR plan I have been enrolled in for the last two years through fedloanservicing. They essentially did nothing, because there was nothing to be done, and took 700 dollars from me. I also called my loan servicer in a panic after realizing what I had done, only to find that my loan was not in forebearance and that everything was fine, likely because again, there was nothing to be done o n the part of the TFSC Group.

Consumer Action Taken:

During my attempt to get a refund I was informed I signed the paperwork indicating I understood what was being done and since the paperwork was “processed” I was not eligible for a refund. I do not believe I was spoken to plainly and was misled into believing the plan I was being sold was somehow special and different from what I was currently enrolled in. Regardless of my efforts I could not gain a refund. I then contacted the Federal Student Aid Ombudsman group which unfortunately informed me that what groups like TFSC do isn’t considered illegal. I was directed to the CFPB and FTC. I filed a report with the FTC and when I contacted the CFPB I was informed they don’t deal in federal loans, and was redirected back to the ombudsman.

Date This Problem Happened: September 10, 2015

State You Live in: Pennsylvania

READ  TFSC Group, Student Assist Plus, Trans2Pay, Student Loan Processing Center - Consumer Complaint - January 28, 2015

Race/Ethnicity: White

Age Range: 21-35

Total Amount of Fee Paid: $700

Company Name: TFSC Group

Company Address:
23101 Lake Center Drive, Suite 230
Lake Forest, CA 92630

Company Telephone Number: 877-480-2455

Website of Company: tfscgroup.com


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About Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

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