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Navient is Reporting Me Late Even Though I’m Repaying My Loans

Written by Steve Rhode


Dear Steve,

I have about $100,000 in private student loans with Navient (formerly Sallie Mae) I was not able to pay on the the loans and the account went into default after about 7 months of missed payments.

In March 2015, Navient offered me monthly payments of $250 at the interest rate of .001% until the balance was paid off in full. I was told that I could not receive the terms of our agreement in writing.

Over a year plus in making my payments on time, I check my credit report to find that Navient is still reporting the account as delinquent.

I made a complaint with the consumer finance protection board and Navient’s response was even through I was entered into this program and I have been successfully making payments, it is Navient’s policy to continue to report the account as delinquent until the entire is paid off in full.

Is there anyway I can fight/dispute Navient’s credit reporting? I am desperately trying to repair my credit and it seems beyond unfair that Navient will not report that I am currently making payments on the account.


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Dear Peggy,

Well there is some good news and bad news on this situation.

The bad news is I can see a case where they might make the argument that you loan is in default but they are giving you special repayment terms. But without any specific agreement describing the terms, it is a bit of an unknown situation. If you wanted to push them further, you could explore consulting with an attorney who is licensed in your state.

The good news is that the repayment plan they gave you allows almost all of the payment to go twards reducing what you owe. Additionally, the defaulted loan should only be reported on your credit report for no more than 7 years and 180 days from the day the loan was first reported delinquent in it’s current status.

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You can mitigate the impact of the reporting by focusing on rebuilding your credit report and making sure there is good and current information being reported about you. See How to Easily Rebuild Your Credit and Have Good Credit Again and The Get Out of Debt Guy Free and Easy Credit Repair Guide.

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About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

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