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Home > Author Archives: Steve Rhode (page 11)

Author Archives: Steve Rhode

My Mother Stole My Identity and Took Out a Discover Card

Identity Theft Warning Sign A yellow sign with the words Identity Theft on a keyboard

Question: Dear Steve, I am now a sophomore in college, during my first semester in college my mother took $1,000 from my financial aid refund because my bank account was connected with hers since I was not 18 at the time I opened my bank account. My mother has a bad history of taking money from people, she took a ... Read More »

    What Can I Do to Get Out of Being a Cosigner on a Private Student Loan


    Question: Dear Steve, I co-signed a private student loan in 2005 for my ex-wife (she was not my ex-spouse in 2005). The amount was $10k. Current balance is ~$6,400 and is in deferment (1-2 months left on that). She agreed to pay it post-divorce but fails to do so unless her arm is twisted enough (usually when it becomes 120+ ... Read More »

      Student Financial Aid Websites Illegally Billed Consumers

      student loan debt

      Today the Consumer Financial Protection Bureau filed a complaint and proposed consent order in federal court against Student Financial Aid Services, Inc. for illegal sales and billing practices. The Bureau alleges that the company, which until recently operated, lured in consumers with misleading information about the total cost of its subscription financial services and hit them with undisclosed and ... Read More »

        Who is Asks a Reader

        Screen Shot 2015-07-23 at 12.38.02 PM

        I received an email asking me if I knew anything about a new website I have to admit, I’m scratching my head about the website. According to public domain records the domain name was created on July 1, 2015 but their testimonial page has testimonials that appear they have been around longer. One testimonial says, “ was able to ... Read More »

          Why is Navient Chasing My Cosigner for My Student Loans?


          Question: Dear Steve, I made the mistake of attending a for-profit college and, like most students, took out a bunch of loans to be able to complete my education. Also, like most students, I didn’t know what I’d be getting myself into with private loans, which were taken out with Sallie Mae (now Navient). I’ve been trying unsuccessfully to find ... Read More »

            Bankruptcy Court Wants to Discharge Spousal Consolidation Student Loans. Educational Credit Management Corporation Says, “Not So Fast.”

            Screen Shot 2015-07-22 at 1.55.52 PM

            I have to admit I am totally perplexed by the media and popular myths that believe student loans can’t be discharged in bankruptcy. Even a lot of bankruptcy attorneys believe this wildfire myth. Thanks to some amazing readers and tipsters I’ve just received a collection of cases where the consumer managed to have their student loans eliminated in bankruptcy, right ... Read More »

              Concord Resolution – Consumer Complaint – July 22, 2015

              customer service feedback

              Consumer Statement: I had a phone call from a company called Concord Resolution, and they say I owe for a payday loan and I need to pay it right now and they would not take no for an answer but I informed them that I did have a payday loan and I paid it off and I have all the ... Read More »

                Discover Bank Screwed Over Student Loan Holders Says CFPB


                Today the Consumer Financial Protection Bureau (CFPB) took action against Discover Bank and its affiliates for illegal private student loan servicing practices. The CFPB found that Discover overstated the minimum amounts due on billing statements and denied consumers information they needed to obtain federal income tax benefits. The company also engaged in illegal debt collection tactics, including calling consumers early ... Read More »

                  FTC Smacks LifeLock for Violations of Previous Agreement

                  Hello I Am Suing You words on a name tag sticker informing that someone is bringing a lawsuit against you in a court of law

                  The Federal Trade Commission today asserted that LifeLock violated a 2010 settlement with the agency and 35 state attorneys general by continuing to make deceptive claims about its identity theft protection services, and by failing to take steps required to protect its users’ data. In documents filed with the U.S. District Court for the District of Arizona, the FTC charged ... Read More »

                    CFPB Says Citibank Really Screwed Over Consumers With Debt Protection

                    Crime Or Corruption Cartoon Illustration

                    The Consumer Financial Protection Bureau (CFPB) has ordered Citibank, N.A. and its subsidiaries to provide an estimated $700 million in relief to eligible consumers harmed by illegal practices related to credit card add-on products and services. Roughly 7 million consumer accounts were affected by Citibank’s deceptive marketing, billing, and administration of debt protection and credit monitoring add-on products. A Citibank ... Read More »

                      CFPB Says if Morgan Drexen Owes You Money You Are Potentially SOL


                      The Consumer Financial Protection Bureau has finally taken down the old Morgan Drexen website and put up a message of their own. See for the latest version of the CFPB informational message. But yesterday on the CFPB website they put up advice and information for consumers who were harmed in the Morgan Drexen / Walter Ledda debacle. The most ... Read More »

                        Continental Finance Company, LLC – CFPB Complaint – 1315882

                        Consumer Said: “I was contacted by this company to pay a debt I have regarding a credit card, I asked to have them send me a bill in the XXXX mail, a XXXX weeks later I received another call from the supervisor stating there is a problem with processing my account, I called and asked again for them to send ... Read More »

                          Commonwealth Financial Systems, Inc. – CFPB Complaint – 1317390

                          Consumer Said: “This company calls our home XXXX times per day. The calls are rude, harassing and threatening! We have explained to them, we are XXXX citizens. We have no debt. We have no credits or anything. The only thing we pay each month is out electric, telephone, cable.We have called the number back, and asked for a manager. We ... Read More »

                            Bank of America – CFPB Complaint – 1300172

                            Consumer Said: “My name is XXXX XXXX, I am a customer with Bank of America. I am a service connected XXXX veteran with XXXX XXXX issues. I was waiting in line at the XXXX XXXX branch in the XXXX, NY XXXX XXXX XXXX, after 30 mins. on line the bank got really crowdedI started XXXX real bad. asked the manager ... Read More »

                              Solidus Group LLC. – CFPB Complaint – 1316461

                              Consumer Said: “Left a detailed message on my husband ‘s voicemail ( attached ). Contacted a number of my other relatives sharing information about the alleged debt. Indicated that he was working with the XXXX XXXX Attorney ( who is actually the attorney for the XXXX XXXX XXXX XXXX, not involved in criminal or civil suits ). Alleged debt is ... Read More »

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