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Author Archives: Steve Rhode

Concord Resolution – Consumer Complaint – July 22, 2015

customer service feedback

Consumer Statement: I had a phone call from a company called Concord Resolution, and they say I owe for a payday loan and I need to pay it right now and they would not take no for an answer but I informed them that I did have a payday loan and I paid it off and I have all the ... Read More »

    Discover Bank Screwed Over Student Loan Holders Says CFPB


    Today the Consumer Financial Protection Bureau (CFPB) took action against Discover Bank and its affiliates for illegal private student loan servicing practices. The CFPB found that Discover overstated the minimum amounts due on billing statements and denied consumers information they needed to obtain federal income tax benefits. The company also engaged in illegal debt collection tactics, including calling consumers early ... Read More »

      FTC Smacks LifeLock for Violations of Previous Agreement

      Hello I Am Suing You words on a name tag sticker informing that someone is bringing a lawsuit against you in a court of law

      The Federal Trade Commission today asserted that LifeLock violated a 2010 settlement with the agency and 35 state attorneys general by continuing to make deceptive claims about its identity theft protection services, and by failing to take steps required to protect its users’ data. In documents filed with the U.S. District Court for the District of Arizona, the FTC charged ... Read More »

        CFPB Says Citibank Really Screwed Over Consumers With Debt Protection

        Crime Or Corruption Cartoon Illustration

        The Consumer Financial Protection Bureau (CFPB) has ordered Citibank, N.A. and its subsidiaries to provide an estimated $700 million in relief to eligible consumers harmed by illegal practices related to credit card add-on products and services. Roughly 7 million consumer accounts were affected by Citibank’s deceptive marketing, billing, and administration of debt protection and credit monitoring add-on products. A Citibank ... Read More »

          CFPB Says if Morgan Drexen Owes You Money You Are Potentially SOL


          The Consumer Financial Protection Bureau has finally taken down the old Morgan Drexen website and put up a message of their own. See for the latest version of the CFPB informational message. But yesterday on the CFPB website they put up advice and information for consumers who were harmed in the Morgan Drexen / Walter Ledda debacle. The most ... Read More »

            Continental Finance Company, LLC – CFPB Complaint – 1315882

            Consumer Said: “I was contacted by this company to pay a debt I have regarding a credit card, I asked to have them send me a bill in the XXXX mail, a XXXX weeks later I received another call from the supervisor stating there is a problem with processing my account, I called and asked again for them to send ... Read More »

              Commonwealth Financial Systems, Inc. – CFPB Complaint – 1317390

              Consumer Said: “This company calls our home XXXX times per day. The calls are rude, harassing and threatening! We have explained to them, we are XXXX citizens. We have no debt. We have no credits or anything. The only thing we pay each month is out electric, telephone, cable.We have called the number back, and asked for a manager. We ... Read More »

                Bank of America – CFPB Complaint – 1300172

                Consumer Said: “My name is XXXX XXXX, I am a customer with Bank of America. I am a service connected XXXX veteran with XXXX XXXX issues. I was waiting in line at the XXXX XXXX branch in the XXXX, NY XXXX XXXX XXXX, after 30 mins. on line the bank got really crowdedI started XXXX real bad. asked the manager ... Read More »

                  Solidus Group LLC. – CFPB Complaint – 1316461

                  Consumer Said: “Left a detailed message on my husband ‘s voicemail ( attached ). Contacted a number of my other relatives sharing information about the alleged debt. Indicated that he was working with the XXXX XXXX Attorney ( who is actually the attorney for the XXXX XXXX XXXX XXXX, not involved in criminal or civil suits ). Alleged debt is ... Read More »

                    Equifax – CFPB Complaint – 1312265

                    Consumer Said: “I disputed my Equifax report in XXXX with supporting documentation showing the account status in the Equifax report are incorrect. However, it still shows incorrect information and Equifax agency is disregarding the supporting documentation to support my dispute with the XXXX XXXX XXXX account XXXX.” Date Complaint Filed With CFPB: 04/02/2015 Product: Credit reporting Type: Issue: Incorrect information ... Read More »

                      TransUnion – CFPB Complaint – 1307109

                      Consumer Said: “XXXX/XXXX/XX/XX/2015 – While attempting to correct date of birth error in my credit profile via TransUnion website, I received an error message that instructed me to call TransUnion customer service at XXXX XXXX XXXX XXXX. I then called customer service representative at XXXX XXXX PDT and was told I needed to call TransUnion dispute resolution center at ( ... Read More »

                        Equifax – CFPB Complaint – 1310661

                        Consumer Said: “I submitted an FTC Affidavit with report number, an FTC Complaint number and a Postal inspectors complaint to Equifax and the Reporting Agency has failed to properly investigate fraudulent accounts on my credit file. I have submitted the same information to substantiate my claim of ID Theft numerous times to no avail. The following account ( s ) ... Read More »

                          CHS, Inc. – CFPB Complaint – 1294541

                          Consumer Said: “SCA Credit Service, XXXX, Virginia, is falsely reporting to XXXX and XXXX that I owe a medical debt ( {$76.00} ) that I do not owe. I am a XXXX XXXX XXXX Veteran, and my medical care is 100 % free at the XXXX Medical Centers. SCA Credit Service is communicating to the aforementioned credit reporting bureaus that ... Read More »

                            Bank of America – CFPB Complaint – 1302268

                            Consumer Said: “I sent the below letter to Bank of America for a resolution, which they denied. I believe their actions are unjust. I am writing you with a very heavy heart. I am extremely dishearten and dissatisfied with the level of insensitivity and lack of understanding and communications received from Bank of America ‘s representatives regarding my closed account, ... Read More »

                              Enhanced Recovery Company, LLC – CFPB Complaint – 1318270

                              Consumer Said: “I ‘m getting things put on my credit report that i dont owe at all.and its really ruinning my credit all up” Date Complaint Filed With CFPB: 04/06/2015 Product: Debt collection Type: Other (phone, health club, etc.) Issue: Cont’d attempts collect debt not owed State of Consumer: PA Company Public Response: Company Response: Closed with non-monetary relief Was ... Read More »

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