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Author Archives: Steve Rhode

Who is SelectSLHelp.com Asks a Reader

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I received an email asking me if I knew anything about a new website SelectSLHelp.com. I have to admit, I’m scratching my head about the website. According to public domain records the domain name was created on July 1, 2015 but their testimonial page has testimonials that appear they have been around longer. One testimonial says, “SelectSLHelp.com was able to ... Read More »

    Why is Navient Chasing My Cosigner for My Student Loans?

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    Question: Dear Steve, I made the mistake of attending a for-profit college and, like most students, took out a bunch of loans to be able to complete my education. Also, like most students, I didn’t know what I’d be getting myself into with private loans, which were taken out with Sallie Mae (now Navient). I’ve been trying unsuccessfully to find ... Read More »

      Bankruptcy Court Wants to Discharge Spousal Consolidation Student Loans. Educational Credit Management Corporation Says, “Not So Fast.”

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      I have to admit I am totally perplexed by the media and popular myths that believe student loans can’t be discharged in bankruptcy. Even a lot of bankruptcy attorneys believe this wildfire myth. Thanks to some amazing readers and tipsters I’ve just received a collection of cases where the consumer managed to have their student loans eliminated in bankruptcy, right ... Read More »

        Concord Resolution – Consumer Complaint – July 22, 2015

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        Consumer Statement: I had a phone call from a company called Concord Resolution, and they say I owe for a payday loan and I need to pay it right now and they would not take no for an answer but I informed them that I did have a payday loan and I paid it off and I have all the ... Read More »

          Discover Bank Screwed Over Student Loan Holders Says CFPB

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          Today the Consumer Financial Protection Bureau (CFPB) took action against Discover Bank and its affiliates for illegal private student loan servicing practices. The CFPB found that Discover overstated the minimum amounts due on billing statements and denied consumers information they needed to obtain federal income tax benefits. The company also engaged in illegal debt collection tactics, including calling consumers early ... Read More »

            FTC Smacks LifeLock for Violations of Previous Agreement

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            The Federal Trade Commission today asserted that LifeLock violated a 2010 settlement with the agency and 35 state attorneys general by continuing to make deceptive claims about its identity theft protection services, and by failing to take steps required to protect its users’ data. In documents filed with the U.S. District Court for the District of Arizona, the FTC charged ... Read More »

              CFPB Says Citibank Really Screwed Over Consumers With Debt Protection

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              The Consumer Financial Protection Bureau (CFPB) has ordered Citibank, N.A. and its subsidiaries to provide an estimated $700 million in relief to eligible consumers harmed by illegal practices related to credit card add-on products and services. Roughly 7 million consumer accounts were affected by Citibank’s deceptive marketing, billing, and administration of debt protection and credit monitoring add-on products. A Citibank ... Read More »

                CFPB Says if Morgan Drexen Owes You Money You Are Potentially SOL

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                The Consumer Financial Protection Bureau has finally taken down the old Morgan Drexen website and put up a message of their own. See MorganDrexen.com for the latest version of the CFPB informational message. But yesterday on the CFPB website they put up advice and information for consumers who were harmed in the Morgan Drexen / Walter Ledda debacle. The most ... Read More »

                  Continental Finance Company, LLC – CFPB Complaint – 1315882

                  Consumer Said: “I was contacted by this company to pay a debt I have regarding a credit card, I asked to have them send me a bill in the XXXX mail, a XXXX weeks later I received another call from the supervisor stating there is a problem with processing my account, I called and asked again for them to send ... Read More »

                    Commonwealth Financial Systems, Inc. – CFPB Complaint – 1317390

                    Consumer Said: “This company calls our home XXXX times per day. The calls are rude, harassing and threatening! We have explained to them, we are XXXX citizens. We have no debt. We have no credits or anything. The only thing we pay each month is out electric, telephone, cable.We have called the number back, and asked for a manager. We ... Read More »

                      Bank of America – CFPB Complaint – 1300172

                      Consumer Said: “My name is XXXX XXXX, I am a customer with Bank of America. I am a service connected XXXX veteran with XXXX XXXX issues. I was waiting in line at the XXXX XXXX branch in the XXXX, NY XXXX XXXX XXXX, after 30 mins. on line the bank got really crowdedI started XXXX real bad. asked the manager ... Read More »

                        Solidus Group LLC. – CFPB Complaint – 1316461

                        Consumer Said: “Left a detailed message on my husband ‘s voicemail ( attached ). Contacted a number of my other relatives sharing information about the alleged debt. Indicated that he was working with the XXXX XXXX Attorney ( who is actually the attorney for the XXXX XXXX XXXX XXXX, not involved in criminal or civil suits ). Alleged debt is ... Read More »

                          Equifax – CFPB Complaint – 1312265

                          Consumer Said: “I disputed my Equifax report in XXXX with supporting documentation showing the account status in the Equifax report are incorrect. However, it still shows incorrect information and Equifax agency is disregarding the supporting documentation to support my dispute with the XXXX XXXX XXXX account XXXX.” Date Complaint Filed With CFPB: 04/02/2015 Product: Credit reporting Type: Issue: Incorrect information ... Read More »

                            TransUnion – CFPB Complaint – 1307109

                            Consumer Said: “XXXX/XXXX/XX/XX/2015 – While attempting to correct date of birth error in my credit profile via TransUnion website, I received an error message that instructed me to call TransUnion customer service at XXXX XXXX XXXX XXXX. I then called customer service representative at XXXX XXXX PDT and was told I needed to call TransUnion dispute resolution center at ( ... Read More »

                              Equifax – CFPB Complaint – 1310661

                              Consumer Said: “I submitted an FTC Affidavit with report number, an FTC Complaint number and a Postal inspectors complaint to Equifax and the Reporting Agency has failed to properly investigate fraudulent accounts on my credit file. I have submitted the same information to substantiate my claim of ID Theft numerous times to no avail. The following account ( s ) ... Read More »

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