CFPB Is Making It Harder to Complain About Financial Companies

The Consumer Financial Protection Bureau is adding new barriers to its complaint portal — including disclaimers, proposed two-factor authentication, and complaint limits — after lobbying from the credit bureau industry. Consumer advocates say the changes will hurt the people who need the system most.

Digital Marketing Rules: When They Help, Hurt

Quick Answer: The CFPB’s new interpretive rule clarifies that digital marketing firms helping financial companies identify customers or influence behavior must comply with federal consumer protection laws. Big Tech companies using behavioral targeting for financial products can now be held liable for unfair, deceptive, or abusive practices.Today, the Consumer Financial Protection Bureau (CFPB) issued an …

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Morgan Drexen Complaints: What the Records Show

Quick Answer: The CFPB filed court documents alleging that Howard Law cannot continue Morgan Drexen’s debt settlement operations after the company’s closure. Records show the CFPB disputes Howard Law’s claim that former Morgan Drexen clients were actually law firm clients exempt from court shutdown orders.Last week the Consumer Financial Protection Bureau (CFPB) deposed Walter Ledda, …

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College Bank Accounts: What Students Should Know

Quick Answer: Students should know that college-sponsored bank accounts aren’t automatically good deals despite featuring campus logos or ID card integration. A Government Accountability Office report found many college-branded accounts offer no better terms than what students can find independently, and sometimes worse options.Aug 26 2015 By Seth Frotman and Rich WilliamsIf you’re a student …

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Is Morgan Drexen Legit or a Scam?

Quick Answer: Morgan Drexen was a scam debt settlement company that went out of business in June 2015 after the CFPB successfully sued them for collecting illegal upfront fees and running deceptive advertisements. Former customers needed to take immediate action on unsettled debts and could request refunds from their settlement accounts.Jul 20 2015 By CFPB …

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Share Your Student Loan Debt Stress Story

Quick Answer: The Consumer Financial Protection Bureau is collecting public stories about student loan servicing problems from borrowers among the 40 million Americans repaying over $1.2 trillion in student debt. Borrowers can submit experiences about payment processing issues, transfer problems, and communication difficulties through July 13 to help address servicer practices that make debt repayment …

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