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ACE Cash Express Sued by CFPB for Screwing Over Consumers

The Consumer Financial Protection Bureau (CFPB) filed a lawsuit today accusing payday lender ACE Cash Express of concealing free repayment plans from struggling borrowers. Because of ACE’s illegal practices, individual borrowers paid hundreds or thousands of dollars in reborrowing fees, when they were in fact eligible for free repayment plans. These practices generated at least …

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ACE Cash Express Left Me Stuck With My Car

Title Loan Abandoned Car

Question: Dear Steve, In 2012 I got a title loan and I couldn’t pay the loan back within 30 days. ACE told me I had 5 days to have their money at their office or they would pick up the car. I told them to come and get they never did. They sold my account …

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ACE CASH EXPRESS, INC. – CFPB Complaint ID 3096816

Consumer Complaint Submission

Date Received: 2018-12-11T00:00:00.000 Product: Payday loan debt Issue: False statements or representation Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I took out a small unsecured payday loan from ACE Cash Express in XXXX for {$300.00} ( maximum allowed under XXXX ). I was unable to repay the debt in full and called …

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ACE CASH EXPRESS, INC. – CFPB Complaint ID 3097532

Consumer Complaint Submission

Date Received: 2018-12-10T00:00:00.000 Product: Payday loan debt Issue: Took or threatened to take negative or legal action Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: Received phone calls in regards to an old ACE Cash payday loan from 2013. XXXX XXXX, XXXX XXXX and XXXX XXXX all claiming to be attorneys and XXXX …

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ACE CASH EXPRESS, INC. – CFPB Complaint ID 3059942

Consumer Complaint Submission

Date Received: 2018-10-29T00:00:00.000 Product: Payday loan debt Issue: False statements or representation Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: Have left messages indicating they needed a call regarding pending legal action. Stated they were with XXXX at XXXX with names of XXXX or XXXX. Left similar messages with family members not associated …

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ACE CASH EXPRESS, INC. – CFPB Complaint ID 3048805

Consumer Complaint Submission

Date Received: 2018-10-17T00:00:00 Product: Payday loan debt Issue: Took or threatened to take negative or legal action Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I have the same company calling for both me and my husband and neither of us owe the debt. Company: ACE CASH EXPRESS, INC. State/Zip: OH 452XX Company …

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ACE CASH EXPRESS, INC. – CFPB Complaint ID 2717874

Consumer Complaint Submission

Date Received: 2017-11-01T00:00:00 Product: Payday loan debt Issue: Took or threatened to take negative or legal action Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I set up payment and payment declined. They call claim he ‘s a lawyer saying he ‘s gon na prosecute me and hold on my licence it ‘s …

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ACE CASH EXPRESS, INC. – CFPB Complaint ID 2714419

Consumer Complaint Submission

Date Received: 2017-10-27T00:00:00 Product: Payday loan debt Issue: Took or threatened to take negative or legal action Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: Ace Cash Express loaned {$400.00}. I lost my job unable to pay loan. They came and got my 2000 XXXX XXXX and said they were going to sell …

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Soldiers Wounded by Debt, Not Bullets

by Paul Kiel, ProPublica, and Mitchell Hartman, Marketplace, May 15, 2013, 5:50 a.m.by Paul Kiel and Krista Kjellman Schmidt, ProPublica, May 15 This story was co-produced with Marketplace. Listen to their coverage. Seven years after Congress banned payday-loan companies from charging exorbitant interest rates to service members, many of the nation’s military bases are surrounded …

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FTC Shuts Debt Collection Company That Threatened Consumers

At the request of the Federal Trade Commission, a U.S. district court shut down a Houston-based debt collection operation that allegedly illegally used insults, lies, and false threats to collect on payday loans – including telling a Virginia woman that she would be arrested and jailed for three years, and would lose her disability payments …

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