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Can I Use My American Express Points to Settle My American Express Card Balance?

Question: Dear Steve, I have a $19,000 balance with American Express. I also have like 500,000 points. If I settle what will happen to the points? Can they be applied against the settlement amount? Jose Answer: Dear Jose, You ask a great question. You will need to do something with your points before you even …

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I’m Really Pissed Off at American Express and Want to Punish Them

Question: Dear Steve, I’ve been an excellent American Express customer for many years. Recently, I was not treated like an excellent customer. A phone call got the problem corrected, but it should never have occurred in the first place. It cost me time and embarrassment. I’d like to post some (negative) reviews about my experience. …

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A Debt Collector is Chasing Me in Texas Over an Old American Express Bill

Question: Dear Steve, Got an American Express card back in 2007 (I think). Got divorced, hadn’t worked in 20 years. Tried to open a restaurant lost all my money, couldn’t find a job, found one in 2013 part time. Finally found full time but I’m still not making enough money to pay off this debt. …

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Can My Credit Card Company Raise My Interest Rate?

The recent announcement from American Express that it will raise interest rates for more than 1 million cardholders has a lot of people asking questions, like how this change will affect them or whether or not this could be the start of an industry-wide trend. It’s been a while since credit card issuers were in …

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Costco Says Dumping American Express Was About “Saving Money For Customers”

(photographybynatalia) Yesterday, American Express announced the impending end of its monogamous relationship with Costco, meaning that not only will AmEx cards no longer be accepted at the popular warehouse store but that co-branded AmEx/Costco credit cards will be useless after March 31, 2016. Now Costco is breaking its silence on the split, saying it was …

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American Express to Pay Millions for Illegal Credit Card Practices

On Christmas Eve the Consumer Financial Protection Bureau (CFPB) ordered American Express to refund an estimated $59.5 million to more than 335,000 consumers for illegal credit card practices. These practices included unfair billing tactics and deceptive marketing with respect to credit card “add-on products” such as payment protection and credit monitoring. American Express will pay …

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