See my research, posts, and articles on American Express, including credit cards, rewards, fees, and consumer rights. Click the link to explore key insights!
Question: Dear Steve, I have a $19,000 balance with American Express. I also have like 500,000 points. If I settle what will happen to the points? Can they be applied against the settlement amount? Jose Answer: Dear Jose, You ask a great question. You will need to do something with your points before you even …
Question: Dear Steve, I’ve been an excellent American Express customer for many years. Recently, I was not treated like an excellent customer. A phone call got the problem corrected, but it should never have occurred in the first place. It cost me time and embarrassment. I’d like to post some (negative) reviews about my experience. …
Question: Dear Steve, I have an old 7 year bill with Amex. I received mail that it was uncollectible…hit hard with the recession 🙁 Then a few months ago I started getting mail from an attorney Elisabeth Bleier and they emptied my bank accounts, both checking and saving. They want the full amount NOW. Do …
Question: Dear Steve, I’m just beginning to hunt for a solution. I’m 68, disabled and on limited Social Security and a very modest state pension. My wife still works (age 63) and makes about $36K. We have excellent credit and are not late YET on a American express card we’ve had in good standing since …
Question: Dear Steve, Yes I was late 4 months in paying off my American Express card. Paid full balance and interest to the fired agency. They took the payment on the last day of the cycle and did not get it to American Express in time and they charged me a late fee. Over the …
Question: Dear Steve, Got an American Express card back in 2007 (I think). Got divorced, hadn’t worked in 20 years. Tried to open a restaurant lost all my money, couldn’t find a job, found one in 2013 part time. Finally found full time but I’m still not making enough money to pay off this debt. …
More than one million American Express credit card customers are going to see their APRs experience an increase in mid-April, according to a letter sent to affected customers (the timing may be different for you). See why the interest rate hikes are coming, what you can do about it and why it won’t matter for …
The recent announcement from American Express that it will raise interest rates for more than 1 million cardholders has a lot of people asking questions, like how this change will affect them or whether or not this could be the start of an industry-wide trend. It’s been a while since credit card issuers were in …
(photographybynatalia) Yesterday, American Express announced the impending end of its monogamous relationship with Costco, meaning that not only will AmEx cards no longer be accepted at the popular warehouse store but that co-branded AmEx/Costco credit cards will be useless after March 31, 2016. Now Costco is breaking its silence on the split, saying it was …
On Christmas Eve the Consumer Financial Protection Bureau (CFPB) ordered American Express to refund an estimated $59.5 million to more than 335,000 consumers for illegal credit card practices. These practices included unfair billing tactics and deceptive marketing with respect to credit card “add-on products” such as payment protection and credit monitoring. American Express will pay …