The Consumer Financial Protection Bureau (Bureau) announced a settlement with Cottonwood Financial, Ltd., which does business under the name Cash Store. Cash Store is based in Irving, Texas and owns and operates roughly 340 retail lending outlets in Idaho, Illinois, Michigan, New Mexico, Texas, Utah, and Wisconsin. The Bureau found that in the course of …
Date Received: 2018-07-28 Product: Payday loan debt Issue: Attempts to collect debt not owed Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I received a payday loan from the Cash Store approximately XX/XX/XXXX. I made approximately 4 or 5 payments on time and could not keep up. I contacted the store about possible …
Date Received: 2018-04-25 Product: Other debt Issue: False statements or representation Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: On XX/XX/18 the company was initially contacted at XXXX XXXX and a settlement was reached in the amount of {$100.00}. During this conversation the representative agreed to a deletion letter for payoff and provided …
Date Received: 2017-10-28 Product: Payday loan debt Issue: Took or threatened to take negative or legal action Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: XXXX XXXX, XXXX and XXXX a XXXX XXXX called and left a voicemail stating they needed a formal statement from me to verify wages and liquid assets. XXXX …
