MOHELA – CFPB Complaint 2018-12-10

Consumer Complaint Submission

Date Received: 2018-12-10 Product: Private student loan Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I refinanced my Federal Loans with Mohela XXXX XXXX to obtain a better interest rate than what I was receiving with my Federal Loans. I came across 2 issues that I … Read more

MOHELA – CFPB Complaint 2018-11-27

Consumer Complaint Submission

Date Received: 2018-11-27 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I make a payment every month and because it is within 120 days I request that it is applied to the principal. Every month they do not apply it to … Read more

MOHELA – CFPB Complaint 2018-12-05

Consumer Complaint Submission

Date Received: 2018-12-05 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I have a large amount of student loan debt, $ XXXX+. I have always been on an income driven repayment plan ( IDR ), specifically the income based repayment plan … Read more

MOHELA – CFPB Complaint 2018-06-23

Consumer Complaint Submission

Date Received: 2018-06-23 Product: Federal student loan debt Issue: Took or threatened to take negative or legal action Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XX/XX/2018 Mohela XXXX XXXX XXXX XXXX, XXXX XXXX Re : Account number XXXX XXXX XXXX Dear Mohela, I … Read more

MOHELA – CFPB Complaint 2018-04-17

Consumer Complaint Submission

Date Received: 2018-04-17 Product: Federal student loan debt Issue: False statements or representation Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: In XX/XX/XXXXand XX/XX/XXXX I took out two federal parent student loans for my son ‘s education. Each loan was about {$25000.00}. I began making payments immediately at the level Mohela suggested was … Read more

MOHELA – CFPB Complaint 2017-04-28

Consumer Complaint Submission

Date Received: 2017-04-28 Product: Private student loan Issue: Struggling to repay your loan Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: It ‘s been years of trying get a XXXX forgiveness and they just kept forbearancing and telling me I did not qualify. And rude person telling me I could at least afford … Read more

MOHELA – CFPB Complaint 2017-04-24

Consumer Complaint Submission

Date Received: 2017-04-24 Product: Federal student loan servicing Issue: Credit monitoring or identity theft protection services Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I have receiv ed 100 ‘s o f calls from various numbers – most predominantly XXXX and XXXX . The recorded message intimates that student loans can be forgiven. … Read more

MOHELA and Performant Are Telling Me Different Things But Garnished My Wages

Question: Hi, Steve. I need your help! There are 3 players in this situation: Missouri Department of Education MOHELA (loan issuer) Performant (collection agency) I defaulted on a student loan that was originally issued by MOHELA. I got a letter at the end of November from the MO Dept of Ed saying I needed to … Read more

Military Member On Duty Sent to Collection for Student Loans

“Dear Steve, I am duty military and I was deployed overseas for about four years as a training instructor to foreign military. Before I went oversea I contacted Mohela and I was told that my loans would be deferred. To make a long story short that wasn’t the case my loans had defaulted without my … Read more

Student Loans Getting Shuffled All Over. Leaves Many Confused.

by Marian Wang ProPublica The Department of Education has been transferring large batches of federal student loans to new loan-servicing companies — leaving in the lurch some borrowers who are suddenly encountering problems with their loans, such as payments that are mysteriously adjusted up or down. The switch, which has been going on for months … Read more