I Missed Recertifying My Lower Student Loan Payment and My Interest Was Added to the Balance

Question: Dear Steve, I wonder if you can help. I’ve had my Nelnet loans on auto-pay for a couple of years. 2 months ago I received notice to re-certify for the income based repayment plan, but I did not see the emails (went to my junk folder). This month I was kicked off the plan, …

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