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CITIBANK, N.A. – CFPB Complaint

By on June 27, 2017

Date Received: 2017-05-02T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In early XXXX I re ceived XXXX emails from Best Buy advising me of XXXX orders. I did not purchase anything. I immediately called Best Buy to advise them that they were fraudulent. I also told them that since the orders were not shipped that they should cancel them. I was transferred to Citibank to report the situation. They advised me to cancel the card and they were to issue me a new one. He assured me that I would not be responsible for the charges. Two d ays later I received notice that XXXX of the XXXX items were shipped! Mistakenly I thought at that time it was handled. On XXXX XXXX I received a bill for these purchases. I immediately contacted Citibank and at that time the representative said she would start a claim. I guess the representative that took the original call did n’t properly deal with the issue. Now I receive collection calls every couple of days. On XXXX I called Citibank again and told them to stop the calls. I also complained on the Citibank social media page. The XXXX rep gave me a number to call and after speaking to two reps I was transferred to an answering machine where I was told someone would return my call in 24-48 hours . I have made several calls, emails, and messages. All I get is an endless trail of voice prompts and empty apologies. I have a credit rating of over XXXX . I do n’t want this to do any harm to that and need the phone calls to stop.

Company: CITIBANK, N.A.

State/Zip: AZ 850XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2472903

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  National Credit Systems,Inc. - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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