CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-05-02T00:00:00

Product: Medical debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I went to emergency room last year but after I got out from the emergency room I never received any communication from the hospital regarding the amount I owe. I called the hospital and asked them to provide the copy of statement but they never bothered. Finally they gave it to the collection agency. I never got any statement from the collection agency either. I was looking at my credit report and realized that I have an account in collection. I called them and raised the dispute with them around XXXX and asked them to provide the copy of the statement that they sent earlier so that the name and address can be verified. I was told that I need to file the complaint in written which I did on XXXX by faxing the complaint to their department. I have called multiple times after that asking for the status of the dispute but until now I did n’t receive any response from them.


State/Zip: TX 750XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2472623

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Navient Solutions - CFPB Complaint ID 3046794

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top