CFPB Complaint

Duncan Solutions, lnc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-02T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX I was out of town and friend of mine got a ticket in XXXX for improperly parking my car. He forgot to pay it so it went to debt collections. The company is Professional Account Management, LLC in XXXX . He said he eventually paid the {$72.00} debt but lost the receipt information. I paid the debt because he could not find the payment and neither could they. It was paid on XXXX @ XXXX for citation # XXXX according to the receipt I got in email from XXXX XXXX XXXX . A month later I got another letter stating I still had a debt that needed to be paid. I called them and XXXX of the XXXX agents said that I needed to send a letter and the copy of the receipt to them and they would work on figuring it out. I sent them a letter sometime in XXXX . I got a letter in the mail from them ONCE AGAIN basically saying thanks for notifying us but you still owe us money. I have reported them to the XXX but I ‘m taking this all the way to the top. Either they have shady business practices or their XXXX Agents are stealing money from the company. I am not the only person with this issue. I looked at their XXXX page and it says they have ” A+ ” rating but there was a complaint similar to mine.

Company: Duncan Solutions, lnc.

State/Zip: MD 207XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2472565

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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