Date Received: 2017-06-11T00:00:00
Product: Payday loan debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I had taken out a loan with them and had paid back what I borrowed plus some. I ended up defaulting due to family trouble and my income was not enough to cover all bills. They started calling me relentlessly. I had told them to stop. They have n’t. This has gone on since XXXX of this y ear ( 2017 ). They call multiple times a day ( up to 12 times ) from various phone numbers. They mask their number to local area codes and phone numbers that belong to regular people, as well as using phone numbers and area codes that belong to areas and people all throughout the country.Lately they ‘ve taken to harassing my hus band ( a prior reference ) and somehow they got the number for a good friend of mine and have been calling her too. My husband has also asked them to stop calling him. On average I rec eive 7 pho ne calls a day. Most recently a ” XXXX XXXX ” has been calling multiple times a day from different phone numbers. He uses legal terms saying there is a ” case ” against me and he wants to work with me to help ” get it dismissed. ” His number is XXXX , ext. XXXX I have attached a log of the many phone numbers I have received harassment calls from.
Company: Bliksum, LLC
State/Zip: CA 953XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2545476
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.