CFPB Complaint

Prince Parker & Associates – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-14T00:00:00

Product: Medical debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX , from Prince Parker & Associates called my wife asking for payment in full for an XXXX bill of {$1600.00} incurred during the birth of my son on XXXX / XXXX / 2017 . My wife asked XXXX if we could enter into a payment arrangement, to which XXXX responded she could only offer 3 options ; 1, pay in full ; 2, pay half now and small monthly payments after ; 3, not pay and be referred for further collections which include litigation, credit reporting and additional repercussions.
My wife was clearly distraught given this information to which she asked me ( her husband ) to call XXXX and discuss the account. I called XXXX @ ( XXXX XXXX XXXX ext. XXXX to ask what had transpired with my wife and to ask clarifying questions. XXXX reiterat ed the payment options, emphasized that she was from ” Prince, Parker & Associates ”, aske d for my wifes phone number and disclosed information about the debt prior to asking me who I was and prior to reading me the mini-miranda disclosure. When I asked XXXX what she meant by being referred for further collections meant, she fumbled through her response and ended saying that the account would ” leave the attorney ‘s office ” and ” be referred for additional collections with different payment options and credit implications ”, at which point I asked her she was giving me false, misleading and threatening information – XXXX hung up the phone.

Company: Prince Parker & Associates

State/Zip: DE 197XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2509366

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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