CFPB Complaint

Premier Student Loan Center – CFPB Complaint ID 2437472

Consumer Complaint Submission

Date Received: 2017-04-17T00:00:00

Product: Debt settlement

Issue: Excessive fees

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a call from XXXX XXXX of Premier Student Loan Center explaining that his company could reduce my student loan debt through debt consolidation. I explained that I had never qualified for a program like this as I and my husband make too much money. XXXX went on to explain that because it was my loan and not my husband ‘s loan we would not be including my husband ‘s income in the qualifying process. I found this to be suspicious, however I went along with it anyway as my loan debt is high. After a few days I spoke to XXXX who is the company that is taking care of my student loan debt and I have had a payment agreement with them since XX/XX/XXXX . A rep from their office said the combined income should always be taken into consideration when qualifying for any program such as theirs or the one that XXXX was attempting to qualify me for. Otherwise, I would need to file my tax return separately for my husband ‘s which I would never consider doing. XXXX XXXX submitted a repayment plan to XXXX that was noted as a Suspicious Application as it states that my husband and I do not file taxes jointly and that my husband ‘s tax information is unavailable. This is false. We file jointly and my husbands tax information is always available to me. He is XXXX and I have access to his XXXX , XXXX and all other pertinent tax information. When I told XXXX that I was withdrawing from the ” program ” he set up for me after I was approved, he said no further payments would be taken from my checking account, however I would not be refunded the {$290.00} that was taken out on XX/XX/XXXX as this was for processing fees and did not even go towards paying the loan. I informed him that I would demand my money back due to the fact that it was owed to me. These programs can be misleading.

See also  Collins & Hilton Asset Group, LLC - CFPB Complaint

Company: Premier Student Loan Center

State/Zip: NH 034XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: No

Complaint ID: 2437472

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