CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-07-13T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Last year I had my daughter removed from my insurance and for most insurance still withdraw money for renewal from account for both cars and people. They stated they could not refund my bank.. caused me overdraft really bad. Cause they kept hitting the account. I called several times sent document everything.they then continued to change my policy and charging more and hitting my checking account. Was never given back my money.. I cancelled in XXXX XXXX,2017 they still keep charging me & sending me to collections. I keep calling and faxing documents & they keep sending new policy. Now collectors are calling screaming at me.. they now have my insurance collection with security


State/Zip: FL 321XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2574183

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Navient Solutions - CFPB Complaint ID 2742617

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