Date Received: 2018-09-19
Product: I do not know
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: On XX/XX/2018 at XXXX EST I was contacted by a company that refused to declare their intent before attempting to collect information from me.
There was no abusive or profane language, it was the only option I could select.
When I was contacted by this company they told me the call is being recorded and declare their company name, but they refuse to ‘mini Mirandize ‘ me and properly declare themselves as debt collectors or as my creditor. They then proceed to try and collect personal information, such as my date of birth, in order to verify my identity.
I believe that this ” deception through omission ” ( refusal to affirm or deny their intent to collect a debt ) BEFORE asking for personal information violates ” 15 U.S.C. Section 1692e ( 10 ) & ( 11 ) ”
Company: Windham Professionals, Inc.
State/Zip: CT 067XX
Company Response to Complaint: Closed with non-monetary relief
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3023496
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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