CFPB Complaint

Altisource Portfolio Solutions, S.à r.l. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-10-03T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: They contacted my elderly parents at night. My parents have a call blocker that requires the person to state their name and then my parents have the ability to accept or deny the call.

This company pretended to be me saying they were XXXX XXXX.

My attorney XXXX XXXX told them not to call anyone on XX/XX/2018.

They called XX/XX/XXXX. My attorney called them again and warned them not to call again and they said they would not abide by our wishes.

My attorney can verify all of this.

XXXX XXXXXXXX XXXX, ESQUIRE XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, Florida XXXX Telephone : ( XXXX ) XXXX Facsimile : ( XXXX ) XXXX

Company: Altisource Portfolio Solutions, S.à r.l.

State/Zip: FL 33993

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3036120

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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