CFPB Complaint

BANK OF AMERICA, NATIONAL ASSOCIATION – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-09T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a call from XXXX XXXX XXXX ( XXXX ) XXXX about an unpaid debt and was threatened with litigation. When I tried it to get the details of the debt, I was told they did not have the information. The debt was for a credit card I never had in the amount of {$450.00}. When I explained to the representative that this may be fraud, she said shed put the information in the file. Several months later, they called my husband for the same reason. When I called back to understand why they called my husband, I was hung up on. I called back and when I reached someone else, they claimed they could not locate my account and hung up again. This is harrasment.

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

State/Zip: CA

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3070929

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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