Date Received: 2018-11-25T00:00:00
Product: Credit card debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I have tried to resolve debit with Sterling Jewelers by requesting information to prove debit.
1st issue, I requested Singed contract. No less than 4 times, none returned.
XX/XX/2018 letter sent stated acct Sold.
I feel they have acted in poor faith by selling account to XXXX XXXX, XXXX and not providing requested info.
Company: STERLING JEWELERS, INC.
State/Zip: TX 77551
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3082379
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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