CFPB Complaint

PORTFOLIO RECOVERY ASSOCIATES INC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-05T00:00:00.000

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have been receiving repeated calls from Portfolio Recovery Services. I have, on several occasions, verified myself and ask that all correspondence be sent to me in writing. I have explained to them that I suffer with XXXX XXXX and that the numerous calls are making me have XXXX XXXX. However, I am receiving multiple calls from them still. I have not received anything by mail as requested. They contact me all hours throughout the day, even when I explain I am at work and try to use scare tactics to keep me on the line.

Company: PORTFOLIO RECOVERY ASSOCIATES INC

State/Zip: FL 333XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3065594

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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