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Account Control Technology, Inc. – CFPB Complaint 2018-11-22

July 27, 2020January 22, 2019 by Research Department

Date Received: 2018-11-22

Product: Payday loan debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: This company called contacts on an old debt file from a payday loan. When they contacted my brother on XX/XX/18 regarding this they disclosed personal information such as, we will serve court process at work and he owes a lot of money, which I believe violates my confidentiality.

I personally called the number that was given to my brother on the same day XX/XX/18, I was connected with a very rude person saying he was a legal consultant named XXXX XXXX. After a conversation with said representative my identity was confirmed via my last four of my social security number. I was told my debt was originally from XXXX XXXX and that my account and personal information with sold to to ACT ( account control technologies ).

After conversing with the representative he informed me of a law suit pending against me and demanding a certain amount of money ( $ XXXX ) to have it expunged, he then told me I had no choice but to get an attorney. At this point i felt threatened and he ending the call abruptly.

After learning of this company ‘s representative ‘s response I looked up any records of a civil law suit in my last name in the corresponding counties clerk of court only to find nothing regarding this.

Company: Account Control Technology, Inc.

State/Zip: FL 346XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3080867

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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Research Department Automated Research
The Research Department provides clear, fact-based summaries of newly filed legal complaints, highlighting key case details, allegations, and legal claims. These reports focus strictly on the claims made in court filings and do not include responses from defendants. Committed to neutrality and readability, the Research Department ensures that legal disputes are documented in an accessible, structured format without speculation on case outcomes. 📌 Important Note: Lawsuits are allegations and may be dismissed, settled, or withdrawn.
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Categories CFPB Complaint Tags Account Control Technology, CFPB Complaint
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