I joined the Start New Financial debt relief program last year. Paid a total of over $6000. Then in June, the debtor contacted me directly to settle for significantly less.
I called Start New to ask if I’ll be refunded ALL of the money I’ve paid into the program if I canceled it and they said yes if I cancel by June 25.
So I called back before June 25 and canceled. The rep told me I’ll be issued a refund for ALL $6000 within 10 days and that I’ll receive a text to confirm that I want to cancel.
I received that text on June 29 and confirmed. Then I received a check for $5. That’s right, $5!
I called them on July 19 to ask about the check for $6000 and told Kim I received a check for $5.
She said that’s an error from the bank holding the escrow account and that she’ll email them to release the full $6000. When I didn’t get a callback, I called on July 20.
Shay told me the problem was Start New never notified the bank holding the escrow to release the full $6000. When I asked how did this happen, she said they make mistakes.
I insisted on a call back that same day to confirm this error has been corrected. So she called back about an hour later and said what she said earlier was wrong and that the $5 check I received is the only refund I’ll be receiving.
I was livid! Add there’s no supervisor to take a look at this. So here I am on July 21 waiting on a call back from a supervisor to call me back. I’ve been told 3 different things and given the runaround.
So yep, that’s my experience
Consumer Action Taken:
I called multiple times and told different things each time. There is never a supervisor available.
Date This Problem Happened: July 19, 2021
State You Live in: Texas
Age Range: 21-35
Total Amount of Fee Paid:
Company Name: Start New Financial
5366 Plainfield Ave NE suite B
Grand Rapids , MI 49525
Company Telephone Number: 800-320-9083
Website of Company: startnewfinancial.com
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