New Process for Consumers Seeking Mortgage Payment Assistance

Riverside, CA (PRWEB) March 11, 2015

Springboard Nonprofit Consumer Credit Management, Inc. (“Springboard”) is pleased to announce a new platform that streamlines the initial intake process for homeowners needing mortgage related payment assistance and in particular those facing a foreclosure situation. The designated intake portal is available at https://intake.springboard.org and provides a greater level of efficiency for clients by securely capturing basic information before they speak to one of Springboard’s housing counselors. Consumers may also call 888.845.0185 for immediate assistance. Once client information is submitted through the new intake process, it is immediately and securely transmitted to an awaiting Springboard representative. As clients are connected with a housing counselor, the counselor is then able to more readily focus the time spent with the client on identifying and navigating the various available options and programs, including local, state and federal homeowner assistance as well as action items designed to provide a resolution to the homeowner’s current situation.

“We are very pleased to introduce the first of several planned web based, consumer focused releases this year. Our new secure online tool is centered on homeowners seeking solutions for their housing and mortgage payment assistance needs,” said Heather Shanahan, manager of program development. “Enabling a more efficient mechanism for our clients to connect with our experienced team of certified housing counselors and gaining valuable financial information, education and resources is our priority,” said Shanahan.

Springboard’s next release, currently under development, is focused on first time home buyer education and the Federal Housing Administration’s required Back to Work – Extenuating Circumstances (“Back to Work”) counseling program for former distressed borrowers re-entering the mortgage market.

Throughout the nation, Springboard assists distressed homeowners with confidential telephone counseling concerning their situation. Homeowners seeking foreclosure prevention assistance are encouraged to visit Springboard’s website – http://www.HomeOwnership.org or call the homeownership hotline at 800.294.3896.


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