CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint ID 2472254

Consumer Complaint Submission

Date Received: 2017-05-02T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Im contacting you based on a letter I received from Convergent for a bill they claimed I owed to XXXX XXXX . I spoke with Convergent after receiving their first letter. They told me I owed {$60.00} for an early disconnection fee and {$18.00} for the cost of shipping the equipment back. I gave Convergent my debit card and told them I would pay {$60.00} for the early termination fee as I did close my account with XXXX XXXX early but I dont agree with the return shipping charges. Simply put if XXXX XXXX wanted me to pay the shipping cost of returning equipment why would they send me a box that had shipping prepaid? When I opened my account with XXXX I also dont remember agreeing to this as well. I explained this to Convergent when I paid the early termination fee so I dont understand why they would send me a letter stating their investigation process will not begin until I provide more information. I dont understand why I have to prove I owe this! Doesnt Convergent need to prove I owe this debt if I believe it to be invalid? I do n’t understand why my conversation over the phone was not sufficient to dispute the debt. Thank you for your help in this matter,

Company: Convergent Resources, Inc.

State/Zip: MN 550XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2472254

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

See also  ENCORE CAPITAL GROUP INC. - CFPB Complaint ID 3114064

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