CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-05-02T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My husband and I live in northern XXXX and visited XXXX for six weeks this past XXXX . We use toll roads on a regular basis here in the north, so we have an EZ-Pass transponder in our car. We made sure to have that in the car for the time we were in XXXX so that we would be in compliance with the new toll roads that have been instituted in XXXX since we last lived there. Last week we received a collection letter from Linebarger, Goggan, Blair & Sampson, LLP , dated XXXX XXXX , 2017 , informing us that we immediately owed them {$79.00} for unpaid XXXX tolls. We were stunned since we thought we had been in total compliance. When I called XXXX , we sorted out that we have an EZ-Pass and not an EZ-Tag so we had not been charged the tolls we thought we had been paying. He said we had been mailed a bill on XXXX XXXX , 2017 , which detailed the tolls and fees. We never received that letter. At the time, our mail was being forwarded from XXXX to our temporary address in XXXX ; apparently that letter went astray. The letter we got from Linebarger , Goggan, Blair & Sampson, LLP claimed on the front to list a Detail of Violation Notices, Fees, Fines & Costs on the back, but all it listed was a single line with the invoice number, the XXXX date and a total of {$79.00}. Nothing else. Against our will and to de-escalate future fees, we have paid this bill. We are very upset at the procedures followed by the XXXX in this matter. In the first place, a single letter is hardly sufficient notification of a debt for most people. If there is only going to be one notification, it should be sent Certified Mail. If that seems an onerous expense for the XXXX , then at the very least a second and third notice should be sent before a collection letter. We live in rural XXXX and find that at least two to three pieces of our mail do n’t make it to us each year. Yes, one piece of mail from a particular source can certainly go astray, but it is much less likely to happen to two pieces of mail from the same source. It is also inappropriate that we have not received a detailed, printed accounting of the tolls and fees that we have just paid. For the amount of money apparently added on to our tolls for the privilege of receiving a collection letter, it would be nice to know how much of that is actually toll charges and how much is XXXX and collection agency fees. Also, when I called to pay the invoice, a recording said that we owed {$79.00} but that that amount may not reflect the full amount due. What does this mean? That once we have authorized a payment of {$79.00}, Linebarger, Goggan, Blair & Sampson, LLP , are free to add additional fees to my bill now that they have my credit card number? It made us pause before giving our credit card number, but we were basically being coerced to do so by a guarantee of additional fees if we didnt versus a possibility of additional fees if we did so. Hardly a fair choice.

READ  AES/PHEAA - CFPB Complaint ID 2756458


State/Zip: VA 201XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2472567

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