CFPB Complaint

HCFS Health Care Financial Services, Inc. – CFPB Complaint ID 2473526

Consumer Complaint Submission

Date Received: 2017-05-03T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX XXXX , XXXX , I pulled my credit report and notice a medical collection from XXXX XXXX XXXX XXXX that does not belong to me. I attempted to contact and dispute this with XXXX acknowledging the debt not being mine, yet they sent an itemized invoice under their letterhead. I, then, disputed this account again with the company on a later date notifying them the account is not mine, and the information provided is a violation to HIPPA la ws for sharing someone ‘s medical information. I have no dealings with this company, nor have I signed any contract with them. If what they provided were mine, they are in violation of HIPPA by obtaining/purchasing medical information as a third party from a medical facility. Continuing to report false information about me is slander and I have no problem and will seek legal actions and punitive damages for the hardship this allege debt is causing me.

Company: HCFS Health Care Financial Services, Inc.

State/Zip: LA 705XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2473526

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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