CFPB Complaint

SYNCHRONY BANK – CFPB Complaint ID 2473505

Consumer Complaint Submission

Date Received: 2017-05-03T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I paid off a XXXX ‘s credit card through a debt consolidation plan called XXXX XXXX on XXXX XXXX . XXXX brought a ” ghost ” debt in XXXX XXXX . I have sent them and XXXX documentation proving that this debt was paid to no avail. The account number are almost identical but XXXX . XXXX ‘s account has an extra zero. XXXX will not remove this debt from my credit report despite writing several letters including a statement from my debt consolidation plan. Attached is a statement from my debt consolidation plan. What else can I do? I can be reached at XXXX . XXXX XXXX XXXX

Company: SYNCHRONY BANK

State/Zip: FL 336XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2473505

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Vinci Law Office, LLC - CFPB Complaint



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