SYNCHRONY BANK – CFPB Complaint ID 2473505

Date Received: 2017-05-03T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I paid off a XXXX ‘s credit card through a debt consolidation plan called XXXX XXXX on XXXX XXXX . XXXX brought a ” ghost ” debt in XXXX XXXX . I have sent them and XXXX documentation proving that this debt was paid to no avail. The account number are almost identical but XXXX . XXXX ‘s account has an extra zero. XXXX will not remove this debt from my credit report despite writing several letters including a statement from my debt consolidation plan. Attached is a statement from my debt consolidation plan. What else can I do? I can be reached at XXXX . XXXX XXXX XXXX


State/Zip: FL 336XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2473505

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