Quick Answer: This Synchrony Bank complaint involves a consumer whose paid-off debt was incorrectly reported as a “ghost debt” due to similar account numbers. Synchrony closed the complaint with explanation, demonstrating they respond to consumer issues, though the resolution details aren’t specified in this particular case.
Date Received: 2017-05-03T00:00:00
Product: Credit card debt
Issue: Attempts to collect debt not owed
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Consumer Complaint: I paid off a XXXX ‘s credit card through a debt consolidation plan called XXXX XXXX on XXXX XXXX . XXXX brought a ” ghost ” debt in XXXX XXXX . I have sent them and XXXX documentation proving that this debt was paid to no avail. The account number are almost identical but XXXX . XXXX ‘s account has an extra zero. XXXX will not remove this debt from my credit report despite writing several letters including a statement from my debt consolidation plan. Attached is a statement from my debt consolidation plan. What else can I do? I can be reached at XXXX . XXXX XXXX XXXX
Company: SYNCHRONY BANK
State/Zip: FL 336XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2473505
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
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