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HSBC NORTH AMERICA HOLDINGS INC. – CFPB Complaint

By on July 2, 2017

Date Received: 2017-05-02T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Several months ago I began looking in to purchase a home. It was XXXX of XXXX to be exact. When I spoke with a lender, they told me that my credit was fine except there was XXXX collection on XXXX credit bureau for over {$3000.00}. I did n’t recognize what it was so I disputed it with XXXX 30 days later XXXX came back stating it was verified. It said HSBC under a collection company ‘s name of XXXX XXXX XXXX but I have never done business with either company. I re-disputed it with XXXX and again the results came back with ” verified. ” XXXX finally came around and I was having family over for the Hollidays so I decided to hold off until after the new year to complete an investigation. Once XXXX came and all my family had left I went ahead and started investigating the account again. I looked up XXXX XXXX XXXX since the credit report did n’t give me any phone numbers and I could n’t find hardly anything on them other that they were in Texas and they only had a BBB file opened less than 2 years ago. I started calling them to ask about the debt they had on my credit report and they would never tell me what it was for. I asked for documentation and they never provided it. I would call over and over asking for validation and they would always give me the run around. Around XXXX I was fed up so again I tried talking to a mortgage lender and again I was told the same thing. This account was preventing me from buying a home. The lender even attempted calling herself on XXXX XXXX and the collection agency would give her the run around too. I then tried in XXXX XXXX and it was more of the same. Finally, on XXXX XXXX I had enough and was ready to sue but I decided to cool off a bit and go talk to a credit professional. I went to a company named XXXX XXXX XXXX . I explained the situation to them and they gave me a copy of an F.T.C. booklet on the Fair Debt Collection Practices Act and told me to study it so I can learn to protect myself from predatory collectors. H e also informed me that not providing me with documentation after asking for several months was a big offense in the collection world. I felt so comfortable with them that I hired them to assist me. My representative called XXXX XXXX XXXX at XXXX and informed them that he was representing me as my POA in this matter. After verifying with me that they had permission to speak with him, my representative asked them for verification of debt as I had done for months. Then and only then did the lady say that she was just the payment processor and she could n’t tell us anything … Her name was XXXX . She asked for a call back number and said that someone would call us back on Monday. Obviously things started seeming strange to my representative so he started asking questions. He asked what time their hours of operations were and the representative then saw the time and before answering said ” they all left early for the day. ” Seriously? All t he collectors left 3 0 minutes before closing time and left only the payment processor at the office? I ‘ve never heard of a collection agency being that generous and noble with their employees before. Regardless, I waited until Monday and sure enough no call was received. Today is Tuesday and the day is almost over and again there is no call.. At this point I am going to sue. I ‘ve studied the F.D.C.P.A. and I ‘ve learned that this company has broken it on many occasions. Subsections 807, 808, and 809 have all been broken as they have constantly lied and misled me and my representative of everything regarding this account. They have failed to provide any documentation of any kind for this debt and therefore are collecting amounts that are not expressed in any contract whatsoever. Furthermore, they have broken the F.C.R.A. by misreporting wrong information and then claiming that it was legitimate or verifiable when it really was n’t. I am contacting you because my representative advised that you are notified into this collection agency ‘s illegal practices so that you may stop them from doing this to other consumers. If this does not get taken off of my report in 30 days I will sue them anyways regardless of the outcome of this complaint.

READ  National Credit Systems,Inc. - CFPB Complaint

Company: HSBC NORTH AMERICA HOLDINGS INC.

State/Zip: CA 933XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2473326

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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