Rodenburg LLP – CFPB Complaint

Date Received: 2017-05-03T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: WE ( XXXX XXXX AND XXXX XXXX ) had come to a agreed settlement regarding my wife ‘s credit card that charged off 3 years ago. I held up our part of the agreement in which I sent back the original paper work mailed to us that my wife had to sign and sent back to rodenburg law firm certified mail next day. them once I had confirmation that they received the letter, I went to there web site and made {$2000.00} payment through our joint checking account. then after it cleared in 24 hours, I started calling them XXXX asking when they were going to file there paper work with the clerk of courts here in XXXX XXXX stating the matter had been settled. each time I got the run around and was told ” another department handles that ”. finally I called the morning of XXXX , the day this matter was set for trial at XXXX . Spoke to a rep named XXXX explained to him I just spoke to XXXX XXXX courts and they have yet to receive there paper work that ” you were spose to file with the XXXX XXXX courts ”. XXXX tried telling me that the ” other dept handles that ” I then asked to speak with a supervisor, XXXX tried to transfer me to a supervisor who he said ” wont be in the office till tomarrow ”. I asked several times to speak with someone in charge today, right now. he refused, and kept trying to send me to the supervisors phone who was not in the office today. finally XXXX hund up on me.

Company: Rodenburg LLP

State/Zip: SD 575XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

See also  Convergent Resources, Inc. - CFPB Complaint 2018-11-14

Complaint ID: 2474029

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