Date Received: 2017-05-03T00:00:00

Product: Debt settlement

Issue: Unexpected or other fees

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: According to the false accusations on the paper work it say XXXX and I was not aware if it I would think that someone would call they said it was done via web. And I do not get in there as well as j do not know how come no calls no letters Nothing until the gentleman pulled up XXXX so I call remarks from company ” sir please get an attorney we no longer shall speak to you. Now you never have until then and wow that ‘s what I was thinking


State/Zip: AR 729XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2473895

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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