Date Received: 2017-05-03T00:00:00
Product: Debt settlement
Issue: Unexpected or other fees
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: According to the false accusations on the paper work it say XXXX and I was not aware if it I would think that someone would call they said it was done via web. And I do not get in there as well as j do not know how come no calls no letters Nothing until the gentleman pulled up XXXX so I call remarks from company ” sir please get an attorney we no longer shall speak to you. Now you never have until then and wow that ‘s what I was thinking
Company: CAPITAL ONE FINANCIAL CORPORATION
State/Zip: AR 729XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2473895
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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