CFPB Complaint

PlusFour, Inc – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-05T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX XXXX sent bills to collect invalid ” co-pays ” after we left XXXX XXXX and no longer used them as our primary medical care provider. After using XXXX XXXX for over XXXX years, these ” co-pays ” never once were demanded from XXXX XXXX , and in accordance with our insurance carrier, were not allowed to be billed, that all medical care costs were covered under negotiated costs, that we were not liable for these bogus ” co-pays ”. Bills were turned over to : PlusFour , Inc. XXXX XXXX XXXX XXXX XXXX , NV XXXX Plu s Four, Inc. sent XXXX collections notice for an {$11.00} co-pay and a {$88.00} co-pay and when we disputed it, no further action was taken except to cloud our credit reports with collection claims and to attempt to force us to settle in order to remove the negative reporting.

Company: PlusFour, Inc

State/Zip: NV 891XX

Company Response to Complaint: In progress

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2476418

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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