CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-05-12T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX someone ide ntified as XXXX XXXX of XXXX XXXX XXXX XXXX ( XXXX , TX XXXX ) purchased some items on credit from XXXX . On XX/XX/XXXX , the same customer purchased an additional item. A single payment was made on XX/XX/XXXX In XX/XX/XXXX my XXXX cou sin began receiving past due notices and phone calls from XXXX . She tried to explain that she has a similar ( but not identical ) name, a completely different address, does n’t know the person who made the charges, and that she is n’t responsible for the debt. The debt has since been sold to Portfolio Recovery Associates. We have made repeated attempts to find out how this account was opened. We have sent documents showing my cousin has lived at the same address si nce XX/XX/XXXX and i t is not on XXXX XXXX XXXX . Portfolio Recovery Associates h as refused to supply any proof that this debt is my cousin ‘s and continues to call and send her notices. My cousin has XXXX and XXXX XXXX , and is XXXX XXXX by their refusal to prove anything regarding this debt.


State/Zip: TX 770XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2482640

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