Radius Global Solutions LLC – CFPB Complaint 2017-05-19

Date Received: 2017-05-19

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: This debt was paid on X/XX/2016 . We have provided bank records with explicit description of payment to Central Credit Services- CHECKCARD XXXX CENTRAL CREDIT SERVICES XXXX MO, {$420.00}. Central Credit Services- specifically, XXXX XXXX , Chief Compliance Officer- received our documentation and responded by telling me they could not locate the payment that my bank records show as paid to them. I called in response and XXXX XXXX – c ollections supervisor- told me I must call with a banker online to give them an authorization number. We called multiple times with banker online and the calls were not answered nor were the voice mails returned. I had my banker deploy a ‘tracer ‘ on payment and email results to email address requested by XXXX XXXX . I have heard nothing in response.

Company: Radius Global Solutions LLC

State/Zip: WA 983XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2488780

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