CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-07-18T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a letter from XXXX XXXX XXXX . that represent the client XXXX XXXX XXXX XXXX , charging me for a debt of XXXX that is not mine. The date of the letter is XXXX XXXX , 2017 , but I just received yesterday and it says the original creditor is BANK OF AMERICA / FIA CARD SERVICES N. A. I never had an account with Bank of America or FIA Cards so I don`t know why I am being charged. I calle d FIA and they don`t explain anything for me, they transferred my call to several people and no one can explain what this charge is about. I also called XXXX XXXX XXXX . that represent the XXXX XXXX XXXX XXXX and they also did not know to explain to me what is happening, they just told me that the name in the letter is someone else and they ask me to ignore it, but this charge is in my name and my address, I can`t ignore it!


State/Zip: FL 328XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2578209

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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