WELLS FARGO & COMPANY - CFPB Complaint ID 2496629

Date Received: 2017-05-30T00:00:00

Product: Medical debt

Issue: Threatened to contact someone or share information improperly

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX XXXX had a no interest money back guarantee with Wells Fargo. T he guarantee was if the XXXX XXXX and product did not work properly then return the XXXX XXXX for full refund. I returned the XXXX XXXX because I was told by XXXX that my XXXX XXXX were too small and could not work properly. XXXX agreed that the guarantee was not met and thus they would take care of debt with Wells Fargo.
That is the last I heard of it. I do not owe Wells Fargo an y money for XXXX XXXX XXXX in 2014 . Further, they have and continue to violate my HIPAA and PHI rights by communicating information protected under HIPAA to many third parties that have not right to any of my protected Medical Information. They have communicated this HIPAA vio lation while I have been on the phone and they are communicating to a third party without my authorization. XXXX also continues to communicate with third p a rties and violate my HIPAA rights. Now we have our attorney working to correct and protect my PHI and HIPAA rights.

Company: WELLS FARGO & COMPANY

State/Zip: TX 750XX

Do You Have a Question You'd Like Steve to Answer? Click Here.

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2496629

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.