Brelvis Consulting, LLC - CFPB Complaint ID 2497019

Date Received: 2017-05-30T00:00:00

Product: Debt settlement

Issue: Fraud or scam

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have received multiple robo calls from XXXX Each time I am left a message or listen to a recording from XXXX XXXX of Student Loan Help Center saying he has my application on file, and needs for me to call back so they can finish processing it and I can consolodate, have my student loans refinanced, or forgiven. Several weeks ago I called back and let them know I do n’t have any student loans. I did not hear from them again until today ( several weeks later ) .I called back and left a message saying I ‘d like to know how they can help me. I was immediately called by ” an assistant ” who asked me if my loans were current. When I said I did not have any, nor had I ever had any student loans, she told me they must have my number by accident and abruptly hung up.
The numbers I have received calls from or called are : XXXX XXXX XXXX , CA a XXXX phone number XXXX XXXX , CA XXXX XXXX XXXX , CA

Company: Brelvis Consulting, LLC

State/Zip: NM 871XX

Do You Have a Question You'd Like Steve to Answer? Click Here.

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2497019

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.